Healthcare Balanced Card example
Balanced Card for Eisenhower Medical Center
Mission Statement and Goals
Eisenhower Health, a not-for-profit organization, exists to serve the changing healthcare needs of our region by providing excellence in patient care with supportive education and research. We ensure that measured outcomes meet/exceed agreed upon expectations. Evidence based clinical practice policies, procedures, and other standards are practiced 100% of the time. Tests, treatments and procedures are thoroughly explained to patients and are understood. Patients, visitors and donors are always safe from harm and prefer Eisenhower because of its high quality. We strive that our staff always practice good manners, are friendly, polite, and emotionally sensitive to each individual whether patient, family, visitor or fellow employee and we assure you our services are provided efficiently and effectively with a minimum of waste. Healthcare Balanced Card example
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Table 1
Analysis of Environment
| Social | Technological | Economical | Environmental | Political |
| We count with live interpreters 24/7 to assist in our Emergency department and ICU | Cancer, Neuroscience, Cardiovascular, Orthopedics — these Centers of Excellence at Eisenhower Medical Center provide award-winning, comprehensive care for our patients requiring these specialized services | Our main source comes as donations from our long standing benefactors. | Improve our outsource of pollutants in our community by encouraging our employees and patients to recycle and dispose trash in adequate bins and containers. | Understand and support our local governors and entities in compliance with the state of CA and city of Rancho Mirage. |
| Our aging population has an average of 60-70% in ratio | New therapies for Non-invasive Procedures such as Vapotherm and E-Zpap | Understand and support our local needs. | Parking structure is large and ample for all our staff and patients
Healthcare Balanced Card example |
Support and understand our schooling programs for our local academies and colleges |
| Provide safe and potable water | A new pulmonary Laboratory for inpatient services | Creation of a program where Non-insurance patients can opt for financial services in-house | Count with our own Cleaning and housekeeping team | Support our employees for adequate time for jury duty special Vote days. |
| Ensure a security team is always in and around perimeters. | First Robotic bronchoscopies were launched in May 2019 | Cafe and restaurant 24/7 open for staff and patients | Continuing recycling education for patients, family members and employees. | Remain non political neutral parties |
Table 2
S.W.O.T.
| Strength
S
|
Weakness
W
|
Opportunities
O
|
Threat
T
|
| Personalized care | New Ventilators/ RT equipment | Employ full time interpreters
|
2 more acute care hospitals |
| Happy and low turnout of employees
Healthcare Balanced Card example
|
Old medical equipment | In-House financial Services | Reject discrimination |
| Great management team effort | Unstable permanent positions
|
Housekeeping services | Zero tolerate to sexual harassment |
In the table 2 above, the focus between customer and internal perspectives are combined. These highlights what the customer is looking for and how at Eisenhower is responding. There are three areas focused: The customer relationship, market leadership and operational excellence. Eisenhower also splits their “Learning and Growth” into perspective. Healthcare Balanced Card example
Table 3
Balanced Card
| Financial
Objectives Current Target Efficient Billing 7 days 5 days Reduc Op. Cost $50,000 $45,000 Neg Price C $80,000 $60,000
|
Learning and Growth
Objectives Current Target Organized Operations Moderate Mild Unresolved Issues 12,000 5,000
|
| Customer/Patient Satisfaction
Objectives Current Target Dissatisfaction 25% 18% Law Suits 5 0
|
Internal Process
Objectives Current Target Innovations 12 20 Inventory Control 90% 95% Employee Retention 30% 50% Patients w/o Insurance 10% 5% Healthcare Balanced Card example
|
These balanced card was created and based on information from previous data from Eisenhower Health internal database and some numbers may or may not reflect of current accuracy until this day.
References
How to improve our productivity and cost of care. (2017). Retrieved from https://eisenhowerhealth.org/employeeinternaldatabase Healthcare Balanced Card example